Refund policy
RETURN POLICY
The short version
Anything that turns up damaged, misprinted or wrong, we replace free. Because every piece is made for your order specifically, we do not take open-ended returns on a change of mind.
If something is wrong with it
Email hello@dustitoffapparel.com within 30 days of delivery with your order number and a photo. Print defects, stitching faults, damage in transit, wrong item, wrong size sent — all of that is on us. We remake it and send a replacement, and in most cases you will not need to post anything back.
If it does not fit
Check the size guide before you order. It is on every product page and it is the single best thing you can do here, because these garments are cut to real sizes rather than one-size-fits-most.
If you still need a different size, email us and we will set up an exchange: you cover the replacement piece, we handle getting it made and sent. The original is yours to keep, or pass on to someone it does fit.
What we cannot do
Take a piece back because you changed your mind. Nothing was sitting on a shelf — it was made for you, and there is nowhere for it to go afterwards. We would rather say that plainly than accept the return and quietly make it difficult.
Refunds
Where a refund is the right answer, it goes back to the original payment method within 5 to 7 business days. Shipping is not refunded unless the error was ours.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ainehubbard@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ainehubbard@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ainehubbard@yahoo.com.